Frequently Asked Questions

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PROMOTIONS

This promotion is no longer available.

Free pair promotion is limited to one (L,R; Black Color, (1) size tips) per customer. (Only pay for shipping $4.99) U.S. orders $35+ receive free shipping. Existing customers are eligible. While supplies last.

When you add any size, quantity, or color of AirTips Pro V1 and V2 to your cart, one will automatically be discounted by 100% for you. Discount applied to maximum one pack per order. No code needed. Please note, this promotion cannot be used in conjunction with any other discount code. While supplies last.

ORDERS

We accept ShopPay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay PayPal, Meta Pay, Amazon Pay and CoinBase.

Free shipping (Economy 4-8 Business Days) only applies to orders shipped within the contiguous United States.

International Shipping is free with orders over $50.00.

Orders with Priority Processing ($1.00) will be processed and shipped the same day if purchased before 12pm PST (Monday-Friday). If after 12pm PST the order will be shipped out after the first regular working day.

Accidentally order the wrong item or change your mind?

To change or cancel your order, send a quick message to our team here or reply to your order confirmation email.

Note: if your order has already been fulfilled, you won't be able to cancel or edit your order. You have approx. 90 minutes from the time of purchase. 

**NOTE** If you need to edit, skip, or cancel a subscription please visit here.

Once an order is placed, we will not be able to cancel it after 90 minutes as your order will already have been processed. Furthermore, a full refund (including shipping costs; if applicable) will be granted within 90 minutes of the order being place.

We understand online shopping is tricky, especially shopping for ear tip sizes. If your purchase is before 30 days after delivery and you would like to exchange your size (AirTips Pro: Memory Foam Tips, Dual Hybrid Attachments). Contact us for exchanges, please note shipping is responsible by the purchaser.   

Limited Edition and promotional products are excluded. Must be unworn and in original packaging.

If you would like to return or exchange your order or if there is an issue with the order you received, please contact us and provide your order number and the product you would like to return or exchange.

We will process your refund order once your return has been received.  If 30 days have gone by since your delivery, the product is opened, used unfortunately, we cannot issue a refund.

Additionally, if an exchange is issued the possibility for a refund is forfeited. 

For orders shipped inside & outside the United States you will be liable for a return shipping label.

We will gladly accept your return or exchange, but you need to pay for your own return/exchange shipping. You may request a shipping label from us at any time by emailing us.

Absolutely! You have the same 30 days from the time of purchase, however since this is a add-on option the item must be returned with the full order. There will be no exceptions to replacing/returning this add-on option separately. For more information reach out to our amazing support team.

TRACKING

Sometimes email services mark confirmation emails as promotional or spam due to extra content and information.

You can contact us and our support team is standing by to assist you with your order information. Please send your first and last name with the email and if we need additional details we'll let you know.

In the meantime you can try sorting through your inboxes looking for "Fultro" and head to the setting tab to mark our email as important; after that, you should receive any future emails. 

Additionally, if you used a third party payment service, e.g., Amazon Pay, Apple Pay, Google Pay, etc. your email on file could be different. Please double check all your email inboxes for mail from us. 

You can track your order by clicking the Track Order button found on the bottom or top of any page, which will take you directly to the tracking information page.

https://fultroaudio.com/tools/tracking

Enter either the email associated with your order or the Order Number found on your email confirmation. Details will only appear once your order has been shipped and has a tracking number. 

Please note, tracking may take around 24-48 hours to update after dispatch

So you've been waiting for a few days and your order doesn't seem to be moving? We know this can be very frustrating, and we certainly understand how you feel!

Sometimes, there's a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

Hang tight — it's on its way!

Additionally, if your order's status indicated "Delivered" and you have not received your package it is best to wait another day or two. Some carriers accidentally mark a package delivered before the end of their shift and sits in the carriers vehicle for the next business day. 

If tracking has not been updated for more than 7 days, please send a request to our support team here

We are so sorry for the trouble! All shipments come with tracking number that outlines the shipping status. If USPS tracking shows delivery but you did not receive the package on the date indicated by USPS tracking, USPS recommends the following:

1. Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.

2. Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package.

3. Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.

International orders without USPS please contact our support team.

SHIPPING & RETURNS

Orders placed on regular working days e.g. (Monday-Friday) will be processed and scheduled for shipping in 1-3 business days.

Orders placed on weekends or holidays will be processed and scheduled for shipping in 1-3 business days from latest regular working day.

Our items are in stock and can take up to 5 business days to process. Customers who selected "USPS Standard/Economy Shipping" should expect to receive their orders within 3-14 business days from the date of shipping.  

USPS Expedited Shipping is available in some regions and you can expect your order in 1-3 business days.

UPS® can expect their orders as soon as 2-7 business days.

Tracking details will be emailed to you once your order has shipped.

If the order hasn't shipped yet, we can still change the address for you. (90 minutes from the time of purchase) Changing order information will delay the shipment.

Please contact us here.

To update a subscription address please sign in to your account here.

Your refund will be processed once your return has been received, inspected, and approved. Depending on your payment type, it can take up to 2 weeks to appear on your bank statement.

Most items can be delivered to P.O. Boxes, however, there are some size limitations. 

We are more than happy to ship items to military service members.  Please know, that shipping fees are applicable towards orders shipped to overseas military bases.

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

Orders shipped within the United States are shipped through USPS & UPS.

International orders are shipped by UPS, DHL, Rrdonnelley & Flat Export Canada (Worldwide).

PRODUCT

AirPods Pro - AirTips Pro Memory Foam Tips

View more information on the collection page.

Yes, they are! Apple recently made a public statement regarding the fit between both generations.

This means any replacement tips you order through Fultro previously or going forward, are universal.

Visit our recent article for more information - here

Yes, this is evident in our unique viscoelastic memory foam technology. AirTips Pro conform to the shape of the ear canal using body temperature and conformity for a custom fit. Your ear canal shape and size fluctuate with movement and temperature. And now your ear tips can adapt to changes as you naturally move.

Yes, the case will close normally, the same as it would with the original silicone tips that come with AirPods Pro. Regardless which size, the charging case will close, no trouble at all.

Lifespan for your new AirTips V2 memory foam tips depends on use. Typically, average use is about 2-4 months per pair of tips. How your tips are actively used, your natural body chemistry (earwax, oils, debris, etc.), and environment all effect how long your tips will last. To ensure your tips last the longest, always prepare the tips by compressing the foam before inserting them into your ears, clean your tips occasionally, and store the tips and your Apple AirPods in the charging case while not in use. Replace your tips when they start to build debris, begin to tear, or lose their "memory" foam properties (for example, the foam expands quickly rather than slowly).

To remove your tips, firmly grasp the whole foam tip with your fingers and squeeze to pull them off. Sometimes removing them at an angle helps. Do not pull the tips off from the end of the foam tip or use your fingernails as these methods could damage the tips.

While Apple's silicone tips are relatively comfortable and fit well for most people, many users find AirTips Pro to be preferable for long periods of use. Listening to music for a few hours with memory foam tips resulted in less ear fatigue.

Sound quality is about the same with memory foam tips compared to the default silicone tips, but if you weren't able to get a good seal with silicone, then you may find the sound is substantially better with memory foam. Apple's Active Noise Cancellation can work better because of how memory foam expands in the ear canal and closes the gaps.

We find the majority of our community choosing medium as this is the middle-of-the-road size. However, the sizes for memory foam actually play a very crucial role compared to silicone tips. Medium memory foam tips offer the best fitting capabilities for everyday and all day use. However, where medium-sized tips may lack in overall noise cancellation, the larger size excels in this area. 

Larger tips provide the best noise cancellation while keeping your wireless earbuds as comfortable as possible. As it is hard to state which size is best for you, a good rule of thumb is go with one size larger than your silicone tips. If you use large, you’re already in the clear. 

Still not sure? Try our Mixed Size Pack (includes S, M and L).

Sadly, no. Make sure to compress the foam fully before inserting them in your ears. Once fully compressed, position the tips securely in canal and wait 10-15 seconds while holding in place. This allows full expansion to complete the inner seal in your ear.

Using only water, gently wipe with a clean, damp micro-fiber cloth. Do NOT use alcohol or soap as it will break down the foam and remove the "memory". Let the tips dry completely before the next use (approx. 1 hour). Clean your tips only when there is excessive wax buildup on them. Excessively cleaning the tips can decrease the lifespan and cause premature tears. We recommend replacing AirTips Pro about every 3 months or when they lose their "memory".

Watch a demonstration of cleaning by visiting here.

You can watch as we demonstrate the easy installation of AirTips Pro, replacing the subpar and problematic silicone tips.

https://www.youtube.com/watch?v=scGs125fEBI

A couple important takeaways: 

1) Order a size larger than your current silicone tips (Or the 3 pack with all sizes to ensure accuracy) please refer to our sizing chart on the product pages for detailed instructions.

2) Squeeze, pinch, and heat the memory foam before entering tips into the ear canal.

3) Insert stem facing forward, then press firmly inward and down, wait for full expansion.

Digital Shield Blue Blocking Glasses

View more information on the product page.

"Night shift" or night mode is a useful and convenient feature on electronic devices to help block blue light emitted from screens. However, it is not completely effective. Users still report an improvement in blue light reduction when wearing our glasses conjunction with having the night mode active on their devices.

We suggest cleaning these with a rubbing alcohol solution as needed to get rid of fingerprints and dirt that may accumulate from normal wear.

Yes! These may help with migraines caused by excessive blue light exposure.

Yes! These fit like normal reading glasses and can be worn with your contacts.

The measurements of the tortoise shell frames are 53-17-148mm.

Measurements for the black, Grey, & Clear frames are 53-18-139mm.

AirPod Cases

View more information on AirPods Pro cases.

View more information on regular AirPods cases.

The Tough N' Rubber cases are 0.02” thin, which is about as thin as a dime. Minimalist praise this design, as it is our thinnest option.

The Cleary Transparent case is 0.04” thin, which as thin as a nickel. It’s made with strong TPU material and perfect for those looking for no branding or logos.

The Premium Leather & Rugged Armor cases are 0.07”- 0.09" thinthese options are made with shock-absorbing material which is great if you’re looking for more protection. (Leather case is made with genuine Horween leather)

The Tough N' Rubber cases are made of Polysiloxane, a flexible silicone. It’s super smooth, lightweight and very grippy.

The Cleary Transparent case is made of TPU, a flexible, rubber-like plastic. It's shock absorbing, grippy, and won’t yellow over time.

Rugged Armor case is made of polypropylene, a hard yet flexible plastic. It’s super durable, lightweight and adds extra grip.

Our cases are designed to offer everyday protection from your active lifestyles. Don’t let the thinness fool you though – we’ve heard many customer stories of how our case protected their device from drops!

If you’re looking for the most protection, our Rugged Armor Caseis the perfect choice.

Some. All cases, except the Rugged Armor. This is because of its thicker design to make room for the shock absorbing properties.

Yep. Our cases are so slim that they won’t interfere with our wireless chargers, or any other charger for that matter.